# Support Packages from Remote Support LLC for SMEs
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### 1. Standard Support Package - $1,500/month
- ✅ 24/7 Helpdesk Support (Up to 30 tickets/month) – Level 1 Support - ✅ Basic Network Monitoring - ✅ Security Patching & Updates for Desktops - ✅ Backup Management (Weekly) - ✅ Basic Cloud & On-Prem Infrastructure Support - ✅ Software Installation & Troubleshooting
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### 2. Advanced Support Package - $2,500/month
- ✅ Everything in Standard Package - ✅ Helpdesk Support (Up to 100 tickets/month) – Level 1 Support - ✅ Priority Response (Within 2 Hours) - ✅ Proactive Threat Monitoring & Security Audits - ✅ Monthly Backup & Disaster Recovery Testing - ✅ Advanced Network & Server Management - ✅ Vendor & License Management - ✅ End-User Training Sessions (1 per quarter)
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### 3. Premium Support Package - $4,000/month
- ✅ Everything in Advanced Package - ✅ Helpdesk Support (Up to 250 tickets/month) – Level 1 Support - ✅ 24/7 Proactive Infrastructure Monitoring - ✅ Dedicated Account Manager - ✅ Custom Security & Compliance Audits - ✅ Business Continuity & Disaster Recovery Planning - ✅ Weekly IT Strategy & Consultation Meetings
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## 🔹 Per-Hour Support Rates
| Support Level | Description | Standard Rate (Per Hour) |
| ————————- | ————————————————————————————————————————— | —————————— |
| L1 – Basic Support | Troubleshooting common issues, password resets, basic software installation, and remote guidance. | $30 – $50/hr |
| L2 – Advanced Support | Complex troubleshooting, system configuration, network issues, and application debugging. | $50 – $100/hr |
| L3 – Expert Support | Deep technical expertise, advanced networking, system administration, cybersecurity, and enterprise software support. | $100 – $200/hr |
*Pricing depends on the nature of support, urgency, and contract terms.*
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## 🔹 Discounts for Contract-Based Support
We offer discounts for long-term contracts based on usage commitment.
| Contract Duration | Discount on Standard Rates |
| ———————————- | ——————————– |
| 3 Months | 5% Discount |
| 6 Months | 10% Discount |
| 12 Months (Annual Contract) | 15% Discount |
| 24 Months (Enterprise SLA) | 20% Discount |
*Contracts include SLAs (Service Level Agreements) with priority response times.*
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## 📞 Contact Us for Custom Quotes!
📧 Email: support@remote-support.space 🌐 Website: [https://remote-support.space](https://remote-support.space) 📅 Schedule a Consultation to discuss long-term support needs.
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