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+# Support Packages from **Remote Support LLC for SMEs**
+---
+### **1. Standard Support Package - $1,500/month**
+- ✅ **24/7 Helpdesk Support** (Up to 30 tickets/month) – Level 1 Support
+- ✅ Basic Network Monitoring
+- ✅ Security Patching & Updates for Desktops
+- ✅ Backup Management (Weekly)
+- ✅ Basic Cloud & On-Prem Infrastructure Support
+- ✅ Software Installation & Troubleshooting
+---
+### **2. Advanced Support Package - $2,500/month**
+- ✅ Everything in Standard Package
+- ✅ **Helpdesk Support** (Up to 100 tickets/month) – Level 1 Support
+- ✅ Priority Response (Within 2 Hours)
+- ✅ Proactive Threat Monitoring & Security Audits
+- ✅ Monthly Backup & Disaster Recovery Testing
+- ✅ Advanced Network & Server Management
+- ✅ Vendor & License Management
+- ✅ End-User Training Sessions (1 per quarter)
+---
+### **3. Premium Support Package - $4,000/month**
+- ✅ Everything in Advanced Package
+- ✅ **Helpdesk Support** (Up to 250 tickets/month) – Level 1 Support
+- ✅ 24/7 Proactive Infrastructure Monitoring
+- ✅ Dedicated Account Manager
+- ✅ Custom Security & Compliance Audits
+- ✅ Business Continuity & Disaster Recovery Planning
+- ✅ Weekly IT Strategy & Consultation Meetings
+---
+## **🔹 Per-Hour Support Rates**
+| **Support Level**       | **Description**                                                                                                           | **Standard Rate (Per Hour)** |
+|-------------------------|---------------------------------------------------------------------------------------------------------------------------|------------------------------|
+| **L1 – Basic Support**  | Troubleshooting common issues, password resets, basic software installation, and remote guidance.                         | **$30 – $50/hr**             |
+| **L2 – Advanced Support** | Complex troubleshooting, system configuration, network issues, and application debugging.                                 | **$50 – $100/hr**            |
+| **L3 – Expert Support** | Deep technical expertise, advanced networking, system administration, cybersecurity, and enterprise software support.     | **$100 – $200/hr**           |
+*Pricing depends on the nature of support, urgency, and contract terms.*
+---
+## **🔹 Discounts for Contract-Based Support**
+We offer **discounts** for long-term contracts based on usage commitment.
+| **Contract Duration**            | **Discount on Standard Rates** |
+|----------------------------------|--------------------------------|
+| **3 Months**                     | **5% Discount**                |
+| **6 Months**                     | **10% Discount**               |
+| **12 Months (Annual Contract)**  | **15% Discount**               |
+| **24 Months (Enterprise SLA)**   | **20% Discount**               |
+*Contracts include SLAs (Service Level Agreements) with priority response times.*
+---
+## **📞 Contact Us for Custom Quotes!**
+📧 **Email:** support@remote-support.space
+🌐 **Website:** [https://remote-support.space](https://remote-support.space)
+📅 **Schedule a Consultation** to discuss long-term support needs.
+---