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--- products:ict:support:technical_support_rates [2024/09/05 10:44] – [3. Specialized Tech Support (e.g., Cybersecurity, System Administration)] wikiadmin
+++ products:ict:support:technical_support_rates [2024/10/30 01:41] (current) – wikiadmin
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-Rates updated 3 November 2023
+Rates updated 5 September 2024
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 A large project is one where the estimated working time is more than 100 hours.
+----
+====== Cost to Install one software like Duplicati on One Desktop ======
+=== Estimated Costs ===
+. **Software Cost**:
+- Depends on the license.
+. **Labor Cost**:
+- **Installation Time**: Typically, the installation process takes about **1 to 2 hours** for a technician.
+- **Transportation Rate**: Assuming a visit charge rate of **PKR 2,000 per hour**
+- **Labor Rate**: Assuming a labor rate of **PKR 2,000 per hour** (this can vary based on market rates in Karachi).
+**Total Labor Cost Calculation**:
+- For 1 hour: **PKR 2,000**
+- For 2 hours: **PKR 4,000**
+. **Additional Costs**:
+- **Configuration and Setup**: If the installation requires additional configuration (like setting up backup destinations, schedules, etc.), this might add another **1-2 hours**.
+- **Cost for Additional Setup**: Again, assuming **PKR 2,000 per hour**, this could range from **PKR 2,000 to 4,000**.
+=== Total Cost Estimation ===
+- **Minimum Cost (1 hour installation + 1 hour setup)**:
+- Transport: **PKR 2,000**
+- Labor: **PKR 2,000 (installation) + PKR 2,000 (setup)** = **PKR 4,000**
+- **Maximum expected Cost (2 hours installation + 2 hours setup)**:
+  - Labor: **PKR 4,000 (installation) + PKR 4,000 (setup)** = **PKR 8,000**
+=== Summary ===
+- **Total Estimated Cost to Install one software on One Desktop**: **PKR 4,000 to 8,000**
+In one day our technicians can come from 8:00 to 18:00 allowing for 10 hours of work in a day.
+During this 10 hour day, they can install and expected 10 softwares.
+This way the cost can be as low as Rs 2000 ( Transport ) + Rs 20,000 labor. So the total for the day is Rs 22,000 for 10 software installation. This means that a lower rate of Rs 2,200 per software installation is possible for many softwares on laptops and desktops.