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--- products:ict:support:technical_support_rates [2024/05/13 15:11] – [Save even more. Save 20% by paying in LTC] wikiadmin
+++ products:ict:support:technical_support_rates [2024/10/30 01:41] (current) – wikiadmin
@@ Line 6: / Line 6: @@
 ===== SUPPORT is a trademark of ATRC =====
+{{:atrc_website:tech_support.jpg?400|}}
+====== Remote Tech Support Contract ======
-{{:atrc_website:tech_support.jpg?400|}}
+===== 1. Basic Help Desk/Technical Support =====
+  * **Rate**: $25 - $45 per hour
+  * **Typical Services**: Basic troubleshooting, software installation, password resets, system setup,...
+===== 2. Advanced Technical Support =====
+  * **Rate**: $45 - $75 per hour
+  * **Typical Services**: Network issues, server maintenance, software configuration, settings for  reliability,...
+===== 3. Specialized Tech Support (e.g., Reliable systems (Crack and idiot proof), System Administration) =====
+  * **Rate**: $75 - $150 per hour
+  * **Typical Services**: Specialized systems, database administration, cloud infrastructure management,...
+===== 4. Managed IT Services (Monthly Contracts) =====
+  * **Rate**: $1,500 - $5,000 per month
+  * **Typical Services**: Comprehensive IT management, 24/7 support, network monitoring, regular maintenance.
+===== Things to Include in the Contract =====
+  * **Scope of Work**: Detailed services covered (e.g., troubleshooting, system monitoring, network maintenance).
+  * **Response Time**: Agreed-upon response time for issues (e.g., within 1 hour for critical issues).
+  * **Service Hours**: Whether support is 24/7 or limited to certain hours.
+  * **Rates and Billing**: Define hourly rates, any minimum billing increments, and billing frequency.
+  * **Duration**: Define the length of the contract (example : 3 years.)
+  * **Termination Clause**: Conditions for terminating the contract from either party.
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 ----
-Rates updated 3 November 2023
+Rates updated 5 September 2024
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 ^ Engineer Level  ^ Years of experience  ^ USD Per hour  ^ USD Per visit in the city  ^ Minimum charge per incident (remote)  ^ USD Per day in another city  ^ Minimum days for another city  ^
-| 1               | <2                   | 75            | 10                         | 15 Minutes                            | 30                           | 1                              |
+| 1               | <2                   | 50            | 10                         | 15 Minutes                            | 30                           | 1                              |
-| 2               | >2                   | 100           | 20                         | 30 Minutes                            | 45                           | 1                              |
+| 2               | >2                   | 75            | 20                         | 30 Minutes                            | 45                           | 1                              |
 | 3               | >5                   | 150           | 30                         | 30 Minutes                            | 60                           | 1                              |
 | 4               | >10                  | 240           | 40                         | 1 hour                                | 80                           | 1                              |
@@ Line 68: / Line 92: @@
 A large project is one where the estimated working time is more than 100 hours.
+----
+====== Cost to Install one software like Duplicati on One Desktop ======
+=== Estimated Costs ===
+. **Software Cost**:
+- Depends on the license.
+. **Labor Cost**:
+- **Installation Time**: Typically, the installation process takes about **1 to 2 hours** for a technician.
+- **Transportation Rate**: Assuming a visit charge rate of **PKR 2,000 per hour**
+- **Labor Rate**: Assuming a labor rate of **PKR 2,000 per hour** (this can vary based on market rates in Karachi).
+**Total Labor Cost Calculation**:
+- For 1 hour: **PKR 2,000**
+- For 2 hours: **PKR 4,000**
+. **Additional Costs**:
+- **Configuration and Setup**: If the installation requires additional configuration (like setting up backup destinations, schedules, etc.), this might add another **1-2 hours**.
+- **Cost for Additional Setup**: Again, assuming **PKR 2,000 per hour**, this could range from **PKR 2,000 to 4,000**.
+=== Total Cost Estimation ===
+- **Minimum Cost (1 hour installation + 1 hour setup)**:
+- Transport: **PKR 2,000**
+- Labor: **PKR 2,000 (installation) + PKR 2,000 (setup)** = **PKR 4,000**
+- **Maximum expected Cost (2 hours installation + 2 hours setup)**:
+  - Labor: **PKR 4,000 (installation) + PKR 4,000 (setup)** = **PKR 8,000**
+=== Summary ===
+- **Total Estimated Cost to Install one software on One Desktop**: **PKR 4,000 to 8,000**
+In one day our technicians can come from 8:00 to 18:00 allowing for 10 hours of work in a day.
+During this 10 hour day, they can install and expected 10 softwares.
+This way the cost can be as low as Rs 2000 ( Transport ) + Rs 20,000 labor. So the total for the day is Rs 22,000 for 10 software installation. This means that a lower rate of Rs 2,200 per software installation is possible for many softwares on laptops and desktops.