1. Hacker :

1. Come up with solutions to issues.
2. Develop strategies for the business.

2. Technical Support Specialist:

1. Provide remote technical assistance to customers via phone, chat, or email.
2. Troubleshoot hardware and software issues, diagnose problems, and offer solutions.
3. Document support interactions and resolutions accurately.
4. Keep up-to-date with the latest technology trends and solutions.
5. Collaborate with other team members for complex issues.

3. Customer Support Representative:

1. Handle customer inquiries and issues through various communication channels.
2. Provide prompt and courteous responses to customer queries.
3. Assist customers with account setup, billing inquiries, and service-related questions.
4. Escalate complex issues to higher-level support when necessary.
5. Maintain a high level of customer satisfaction through exceptional service.

4. Network Administrator:

1. Maintain the reliability and availability of the network.

5. System Administrator:

1. Responsible for availability and reliability of the systems.

6. Quality Assurance Analyst:

1. Develop and maintain quality assurance standards and procedures.
2. Review and evaluate support interactions to ensure service quality.
3. Provide feedback and coaching to support staff.
4. Identify areas for improvement in support processes.

7. Sales and Marketing Specialist:

1. Conduct market research to identify customer needs and preferences.
2. Develop and execute marketing strategies to attract new customers.
3. Collaborate with the sales team to generate leads and close sales.
4. Create marketing materials and online content.
5. Monitor and analyze marketing campaign performance.

8. Trainer:

1. Develop training programs for support staff and customers.
2. Conduct training sessions on new technologies and services.
3. Create training materials and documentation.
4. Assess the effectiveness of training programs and make improvements.

9. Remote Desktop Support Technician:

1. Provide remote desktop support to resolve user-specific issues.
2. Assist with software installations, updates, and configurations.
3. Troubleshoot and resolve hardware and software problems remotely.
4. Provide step-by-step guidance to customers for problem resolution.

10. Data Analyst:

1. Collect and analyze customer support data to identify trends and insights.
2. Generate reports and dashboards to measure support team performance.
3. Recommend improvements and optimizations based on data analysis.

11. Manager:

1. Report to owners about the business KPIs.
2. Maintain smooth operations of the business.
3. Resource management. ( People, Intellectual Property, Methods, and all other resources).

To apply, send resume to hr@atrc.net.pk and mention position(s) you are interested in.