atrc_website:tech_support_rates
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Table of Contents
Tech Support Rates
Types of support available
| Self-support | Standard | Premium | |
|---|---|---|---|
| Access to our products | Yes | Yes | Yes |
| Access to our knowledgebase and tools in our customer portal | Yes | Yes | Yes |
| Access to support engineers during standard business hours | No | Yes | Yes |
| Access to support engineers 24×7 for high-severity issues | No | No | Yes |
Rates updated 3 November 2023
| Engineer Level | Years of experience | USD Per hour | USD Per visit in the city | Minimum charge per incident (remote) | USD Per day in another city | Minimum days for another city |
|---|---|---|---|---|---|---|
| 1 | <2 | 75 | 10 | 15 Minutes | 30 | 1 |
| 2 | >2 | 100 | 20 | 30 Minutes | 45 | 1 |
| 3 | >5 | 150 | 30 | 30 Minutes | 60 | 1 |
| 4 | >10 | 240 | 40 | 1 hour | 80 | 1 |
| Number of hours per month | Discount percentage |
|---|---|
| 10 | 5 |
| 25 | 10 |
| 35 | 15 |
| 50 | 20 |
| 75 | 25 |
| 100 | 30 |
| 125 | 35 |
| 150 | 40 |
| 175 | 45 |
| 200 | 50 |
Save 20% by paying in LTC
Existing customers can avail special discounts
Rates for projects and tasks can be estimated and provided in some cases.
For larger projects, the task of making an estimate of resources required to complete the project is in itself a paid task so a feasibility study and estimate shall be done before the quote for the project.
A large project is one where the estimated working time is more than 100 hours.
atrc_website/tech_support_rates.1699136387.txt.gz ยท Last modified: 2023/11/05 03:19 by wikiadmin