Job Overview:
We are seeking a highly organized and detail-oriented individual to join our team as a Customer Support and Data Entry Specialist. This role involves handling customer inquiries, providing excellent service, and maintaining accurate and up-to-date information in our Customer Relationship Management (CRM) system. The ideal candidate is a proactive problem solver with strong communication skills and a keen eye for detail.
The data to be managed is for customers in UAE and Pakistan.
Salary : PKR Rs. 50,000 per month.
Work Location : Karachi preferred. Can be global remote for serious candidates. Work from home possible.
Responsibilities:
1. Customer Support:
- Answer incoming customer inquiries via phone, email, and chat in a professional and courteous manner.
- Provide timely and accurate information to customers regarding products, services, and order status.
- Resolve customer issues and complaints efficiently, escalating to the appropriate department when necessary.
- Ensure a positive customer experience by delivering exceptional service and building rapport.
2. Data Entry:
- Accurately enter customer information, orders, and interactions into the CRM system.
- Update and maintain customer records with the latest information and interactions.
- Perform regular data audits to identify and correct discrepancies or errors in the system.
- Ensure data integrity and confidentiality while handling sensitive customer information.
3. CRM Maintenance:
- Utilize the CRM system to track customer interactions, monitor account activity, and identify opportunities for improvement.
- Collaborate with cross-functional teams to update and synchronize customer data across various platforms.
- Generate reports and summaries from the CRM system to support business decision-making.
- Stay informed about product updates and changes to effectively communicate information to customers.
4. Documentation and Reporting:
- Create and maintain documentation related to customer interactions, issue resolutions, and data entry procedures.
- Generate regular reports on customer service performance metrics and data accuracy.
- Provide insights and recommendations for process improvements based on data analysis.
5. Training for all systems shall be provided for serious candidates with integrity and reliability.
Skills preferred:
- Previous experience in customer support, call center, or data entry roles is preferred.
- Strong written and verbal communication skills.
- Excellent organizational and time-management abilities.
- Experience in using SuiteCRM and data entry tools.
- Attention to detail and accuracy are critical.
- Ability to multitask and prioritize in a fast-paced environment.
- Problem-solving skills and a proactive approach to addressing customer needs.
- Experience with LibreOffice, and Google docs.
- Experience with DokuWiki CMS.
- Languages : Urdu, English, Russian, Arabic, Punjabi, Pushto.
If you are a self-motivated individual with a passion for delivering exceptional customer service and maintaining accurate data, we invite you to apply for this dynamic role.
To apply, please send an email to hr@atrc.net.pk with the subject line
“Application for Customer Support and Data Entry Specialist”
Include your full name and email address.