# Support Packages from **Remote Support LLC for SMEs**

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### **1. Standard Support Package - $1,500/month**

- ✅ **24/7 Helpdesk Support** (Up to 30 tickets/month) – Level 1 Support  
- ✅ Basic Network Monitoring  
- ✅ Security Patching & Updates for Desktops  
- ✅ Backup Management (Weekly)  
- ✅ Basic Cloud & On-Prem Infrastructure Support  
- ✅ Software Installation & Troubleshooting  

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### **2. Advanced Support Package - $2,500/month**

- ✅ Everything in Standard Package  
- ✅ **Helpdesk Support** (Up to 100 tickets/month) – Level 1 Support  
- ✅ Priority Response (Within 2 Hours)  
- ✅ Proactive Threat Monitoring & Security Audits  
- ✅ Monthly Backup & Disaster Recovery Testing  
- ✅ Advanced Network & Server Management  
- ✅ Vendor & License Management  
- ✅ End-User Training Sessions (1 per quarter)  

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### **3. Premium Support Package - $4,000/month**

- ✅ Everything in Advanced Package  
- ✅ **Helpdesk Support** (Up to 250 tickets/month) – Level 1 Support  
- ✅ 24/7 Proactive Infrastructure Monitoring  
- ✅ Dedicated Account Manager  
- ✅ Custom Security & Compliance Audits  
- ✅ Business Continuity & Disaster Recovery Planning  
- ✅ Weekly IT Strategy & Consultation Meetings  

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## **🔹 Per-Hour Support Rates**

| **Support Level**       | **Description**                                                                                                           | **Standard Rate (Per Hour)** |
|-------------------------|---------------------------------------------------------------------------------------------------------------------------|------------------------------|
| **L1 – Basic Support**  | Troubleshooting common issues, password resets, basic software installation, and remote guidance.                         | **$30 – $50/hr**             |
| **L2 – Advanced Support** | Complex troubleshooting, system configuration, network issues, and application debugging.                                 | **$50 – $100/hr**            |
| **L3 – Expert Support** | Deep technical expertise, advanced networking, system administration, cybersecurity, and enterprise software support.     | **$100 – $200/hr**           |

*Pricing depends on the nature of support, urgency, and contract terms.*

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## **🔹 Discounts for Contract-Based Support**

We offer **discounts** for long-term contracts based on usage commitment.

| **Contract Duration**            | **Discount on Standard Rates** |
|----------------------------------|--------------------------------|
| **3 Months**                     | **5% Discount**                |
| **6 Months**                     | **10% Discount**               |
| **12 Months (Annual Contract)**  | **15% Discount**               |
| **24 Months (Enterprise SLA)**   | **20% Discount**               |

*Contracts include SLAs (Service Level Agreements) with priority response times.*

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## **📞 Contact Us for Custom Quotes!**

📧 **Email:** support@remote-support.space  
🌐 **Website:** [https://remote-support.space](https://remote-support.space)  
📅 **Schedule a Consultation** to discuss long-term support needs.  

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