Muftasoft TM

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====== Money Back Guarantee for Courses ======

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1. Eligibility: The Money Back Guarantee is applicable to individuals who have enrolled in a specific course offered by the educational institution or organization ("Provider") and have paid the required course fee. The guarantee is subject to the terms and conditions outlined below.

2. Guarantee Period: The Money Back Guarantee will be valid for a specified period, within the first two weeks of the course. 

3. Guarantee Criteria: To be eligible for a refund under the Money Back Guarantee, the student must meet the following criteria:

a. Attend and actively participate in all scheduled course sessions.

b. Complete and submit all required assignments and assessments within the specified deadlines.

c. Engage with course materials, discussions, and activities as outlined by the course instructor or Provider.

d. Adhere to the training provider's code of conduct and academic integrity policies.

4. Refund Process: If a student fulfills the guarantee criteria and is dissatisfied with the course or feels they have not gained the intended knowledge or skills, they may request a refund within the guarantee period. The refund request must be submitted in writing, following the Provider's specified refund process. The Provider will evaluate the request based on the student's fulfillment of the guarantee criteria.

5. Refund Amount: If the student's refund request is approved, the Provider will typically refund the full course fee paid by the student. However, the Provider may have the discretion to deduct any non-refundable fees or administrative charges, as specified in the course agreement or terms and conditions.

6. Non-Transferable: The Money Back Guarantee is non-transferable and applies only to the enrolled student who initially paid the course fee.

7. Limitations and Exclusions: The Money Back Guarantee does not apply in the following situations:

a. If the student fails to fulfill the guarantee criteria as outlined in section 3.

b. If the student voluntarily withdraws from the course without fulfilling the guarantee criteria.

c. If the student is expelled or removed from the course due to a violation of the Provider's policies or terms of service.

d. If the course is terminated, suspended, or modified by the Provider for reasons beyond their control (e.g., natural disasters, unforeseen circumstances).

8. Modifications: The Provider reserves the right to modify or discontinue the Money Back Guarantee at any time. Any changes or updates will be communicated to enrolled students through appropriate channels.

The refund shall be the amount minus certain costs, such as banking fees or transaction charges, from refunds. These deductions are made to cover the expenses incurred by the company in processing the refund.

The deductions for banking costs can vary depending on the nature of the transaction and the policies of the company. Some common examples of banking costs that may be deducted include:

1. Transaction fees: These are charges imposed by banks or payment processors for processing the initial transaction or refund. The amount deducted may vary based on the specific fee structure of the bank or payment processor used.

2. Currency conversion fees: If the refund involves a currency conversion, there may be fees associated with converting the funds back to the customer's original currency. These fees can be deducted from the refund amount.

3. Wire transfer fees: If the refund is processed through a wire transfer, banks may charge fees for initiating the transfer. These fees can also be deducted from the refund amount.


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