Muftasoft TM

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====== Security Cameras Service Contracts ======


Regular Scheduled Servicing that Includes Emergency call out Cover

The advantage is that you pay a fixed amount which is usually less than the amounts you shall have to pay if you call for separate service calls. 

Another advantage is in budgeting. You can fix and limit the budget for one aspect of the security cameras. 

We offer extensive security camera maintenance service contracts, our qualified and expert engineers are on hand to carry out efficient and thorough security cameras scheduled maintenance and Servicing on an annual or more frequent basis if required.

We can provide various service levels. 
One is the regular timing 9 to 5 ( 9:00 - 17:00 ) 5 days a week service. 
The second is 24x7 all days. 
These contracts cover all the maintenance and labor costs. 
In case there are component failures in the system, you have to only pay for the parts. 

**Advantages of the contracts**

Peace of Mind

You depend on your security system to provide safe and secure premises for your staff and visitors. So it makes sense that your system is kept in optimum condition, with 24 hours emergency cover that you can always count on if it is needed.

Save Money

Regular servicing will also ensure the maximum component life and result in lower system downtime. You will also save money by avoiding non-contracted hourly rates.

Compliance

If you need a contract which covers specifics compliance to some industry standards, then we can arrange that also. 

Stay Covered

Your insurance company will usually require you to regularly maintain your security system. If you have not arranged appropriate cover your insurance claims may be invalid. In addition, all security systems that are Police calling or financed via a lease Agreement usually need a current service and maintenance contract.

**Fast response**

We have service engineers based located in your city. 

**Effective response**

Minimum disruption and hassle with a wide range of spares on board

**Highly-trained experienced engineers**

With an average experience of over 10 years

**What is in the contracts services:**

Check history of camera system since last maintenance service

Visual inspection of all major camera components including cabling & connections where accessible for signs of deterioration or damage

Check all camera control equipment (monitors, DVR, Multiplexer etc.)

Check and clean cameras, lenses and housings as necessary.

Check lenses for correct field of view and adjust as necessary

Check pictures for correct field of view and adjust as necessary.

Check and test remote signaling equipment (where fitted)

Check recording and playback quality

Check the satisfactory transmission of images to remote center (where applicable)

Repair minor faults where necessary (additional costs may apply)

Retrain the users on the use of the CCTV system (if required)

Log all test results

Return the CCTV system to operational status.

**Our one time packages include:**

Check and test remote signaling equipment (where fitted)

Check recording and playback quality

Check the satisfactory transmission of images to remote center (where applicable)

Replacement of faulty connectors

Check settings and names of the cameras

Checking of all mechanical fixings, brackets, towers and PTZ functions where appropriate

Report on any temporary obscuring of camera images e.g. growing trees and bushes

Clean all video display monitors with anti-static solution

Provide a report on the condition of the system if so required

Provide any necessary basic instruction and training

Advise on latest technology and upgrade features


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Camera Packages

**Package 1**

Number of cameras : 4 

Number of onsite calls in a year : 4 

Number of onsite emergency calls in a year : 2 

Phone support : Unlimited 

Number of times all cameras and lenses are cleaned in a year : 2

Number of times all cameras are tested and readjusted for focus and video in a year : 2

Number of times the DVR settings are checked in a year : 2

Number of times the all wires and connectors are checked in a year : 2

Package price per year : Rs 12,000 per year.


**Package 2**

Number of cameras : 8

Number of onsite calls in a year : 6 

Number of onsite emergency calls in a year : 2 

Phone support : Unlimited 

Number of times all cameras and lenses are cleaned in a year : 2

Number of times all cameras are tested and readjusted for focus and video in a year : 2

Number of times the DVR settings are checked in a year : 2

Number of times the all wires and connectors are checked in a year : 2

Package price per year : Rs 15,000 per year.


**Package 3**

Number of cameras : 12

Number of onsite calls in a year : 7

Number of onsite emergency calls in a year : 2 

Phone support : Unlimited 

Number of times all cameras and lenses are cleaned in a year : 2

Number of times all cameras are tested and readjusted for focus and video in a year : 2

Number of times the DVR settings are checked in a year : 2

Number of times the all wires and connectors are checked in a year : 2

Package price per year : Rs 17,000 per year.


**Package 4**

Number of cameras : 16

Number of onsite calls in a year : 8

Number of onsite emergency calls in a year : 2 

Phone support : Unlimited 

Number of times all cameras and lenses are cleaned in a year : 2

Number of times all cameras are tested and readjusted for focus and video in a year : 2

Number of times the DVR settings are checked in a year : 2

Number of times the all wires and connectors are checked in a year : 2

Package price per year : Rs 22,000 per year.