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--- products:ict:support:technical_support_levels [2023/11/21 12:38] – [Multi-tiered technical support] wikiadmin
+++ products:ict:support:technical_support_levels [2024/10/26 12:28] (current) – wikiadmin
@@ Line 1: / Line 1: @@
 ====== Technical Support Levels ======
@@ Line 65: / Line 63: @@
 ===== Multi-tiered technical support =====
+^ IT Support Level   ^ Function                                                        ^
+| Level 0             | Self-help and user-retrieved information                        |
+| Level 1             | Basic help desk resolution and service desk delivery            |
+| Level 2             | In-depth technical support                                      |
+| Level 3             | Expert product and service support                              |
+| Level 4             | Outside support for problems not supported by the organization  |