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products:ict:support:support_contract_template [2023/11/23 10:17] – created wikiadminproducts:ict:support:support_contract_template [2023/11/23 10:18] (current) – wikiadmin
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 Service Provider: Service Provider:
 +
 +
 [Your Company Name] [Your Company Name]
 +
 [Your Address] [Your Address]
 +
 [City, State, Zip Code] [City, State, Zip Code]
 +
 [Email Address] [Email Address]
 +
 [Phone Number] [Phone Number]
  
 Client: Client:
 +
 [Client's Company Name] [Client's Company Name]
 +
 [Client's Address] [Client's Address]
 +
 [City, State, Zip Code] [City, State, Zip Code]
 +
 [Client's Email Address] [Client's Email Address]
 +
 [Client's Phone Number] [Client's Phone Number]
  
 1. Scope of Services: 1. Scope of Services:
 +
 The Service Provider agrees to provide technical support services to the Client as described in Exhibit A (attached hereto and incorporated by reference). The Service Provider agrees to provide technical support services to the Client as described in Exhibit A (attached hereto and incorporated by reference).
  
 2. Term: 2. Term:
 +
 This Agreement shall commence on [Start Date] and continue until [End Date], unless terminated earlier in accordance with the provisions of this Agreement. This Agreement shall commence on [Start Date] and continue until [End Date], unless terminated earlier in accordance with the provisions of this Agreement.
  
 3. Service Levels: 3. Service Levels:
 +
 The Service Provider agrees to maintain service levels as specified in Exhibit B (attached hereto and incorporated by reference). The Service Provider agrees to maintain service levels as specified in Exhibit B (attached hereto and incorporated by reference).
  
 4. Service Fees: 4. Service Fees:
 +
 In consideration for the technical support services provided, the Client agrees to pay the Service Provider the fees outlined in Exhibit C (attached hereto and incorporated by reference). In consideration for the technical support services provided, the Client agrees to pay the Service Provider the fees outlined in Exhibit C (attached hereto and incorporated by reference).
  
 5. Payment Terms: 5. Payment Terms:
 +
 Payment shall be made [monthly/quarterly/annually] within [Number] days of receipt of an invoice. Payment shall be made [monthly/quarterly/annually] within [Number] days of receipt of an invoice.
  
 6. Confidentiality: 6. Confidentiality:
 +
 Both parties agree to keep confidential any proprietary or confidential information obtained during the provision of services. Both parties agree to keep confidential any proprietary or confidential information obtained during the provision of services.
  
 7. Termination: 7. Termination:
 +
 Either party may terminate this Agreement upon written notice if the other party breaches any material term of this Agreement. Either party may terminate this Agreement upon written notice if the other party breaches any material term of this Agreement.
  
 8. Governing Law: 8. Governing Law:
 +
 This Agreement shall be governed by and construed in accordance with the laws of [State/Country]. This Agreement shall be governed by and construed in accordance with the laws of [State/Country].
  
 9. Miscellaneous: 9. Miscellaneous:
  
-    Amendments: Any amendments to this Agreement must be in writing and signed by both parties. +Amendments: Any amendments to this Agreement must be in writing and signed by both parties. 
-    Force Majeure: Neither party shall be liable for any delay or failure in performance due to events beyond its control. + 
-    Entire Agreement: This Agreement contains the entire understanding between the parties and supersedes all prior agreements.+Force Majeure: Neither party shall be liable for any delay or failure in performance due to events beyond its control. 
 + 
 +Entire Agreement: This Agreement contains the entire understanding between the parties and supersedes all prior agreements.
  
 IN WITNESS WHEREOF, the parties hereto have executed this Technical Support Services Agreement as of the Effective Date. IN WITNESS WHEREOF, the parties hereto have executed this Technical Support Services Agreement as of the Effective Date.
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 [Your Name] [Your Name]
 +
 [Your Title] [Your Title]
 +
 [Your Company] [Your Company]
  
Line 62: Line 85:
  
 [Client's Name] [Client's Name]
 +
 [Client's Title] [Client's Title]
 +
 [Client's Company] [Client's Company]
 +
 +
products/ict/support/support_contract_template.1700716661.txt.gz · Last modified: 2023/11/23 10:17 by wikiadmin