atrc_website:hr_tech_support_wanted
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| atrc_website:hr_tech_support_wanted [2022/11/16 23:50] – created wikiadmin | atrc_website:hr_tech_support_wanted [2024/08/05 23:36] (current) – wikiadmin | ||
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| - | ====== ICT Tech Support people wanted ====== | ||
| - | **Job description** | + | ====== Wanted : Information and Communications Technology Assistant ====== |
| + | |||
| + | ====== About the job ====== | ||
| + | |||
| + | ===== Company Description ===== | ||
| - | ICT technical support officers monitor and maintain the computer systems and networks of an organisation | ||
| - | As an ICT technical | + | Applied Technology Research Center is a training and consultancy firm located in Karāchi. We specialize in providing |
| + | Role Description | ||
| - | You'll cover one or more areas of expertise, depending | + | This is a full-time on-site role for an Information and Communications Technology Assistant at our client locations in Karāchi. The Assistant will be responsible for providing technical support, network administration, |
| + | |||
| + | The work locations are multiple and all are in Karachi. | ||
| + | |||
| + | ===== Qualifications ===== | ||
| + | |||
| + | |||
| + | ==== Required ==== | ||
| + | |||
| + | |||
| + | • Technical Support, Network Administration, | ||
| + | • Have an attitude to be happy in helping users with their ICT problems. | ||
| + | • Ability to manage their time and not sit idle waiting for someone else to tell them what to do next. | ||
| + | • Be able to record ALL problems mentioned by ALL users and place them in a queue based on priority. | ||
| + | • Be able to plan and prioritize tasks in collaboration with their boss. | ||
| + | • Experience in Information Technology and system reliability. | ||
| + | • Excellent problem-solving and communication skills | ||
| + | • Be ready to search for solutions, try them and record results. | ||
| + | |||
| + | ==== Good to have ==== | ||
| + | |||
| + | |||
| + | • Thunderbird, | ||
| + | • Linux desktop, server and networking support. | ||
| + | • Knowledge | ||
| + | • Ability to provide product and service procurement consulting | ||
| + | |||
| + | To apply send an email to khawar@atrc.net.pk with the subject line "ICT Assistant for Karachi." | ||
| + | |||
| + | |||
| + | |||
| + | ==== Job description ==== | ||
| + | |||
| + | |||
| + | As an ICT technical support officer | ||
| + | |||
| + | As an ICT technical support officer, you'll install and configure computer systems, diagnose hardware and software faults and solve technical and application problems, either over the phone or in person. | ||
| The work is as much about understanding how information systems are used as applying technical knowledge related to computer hardware or software. | The work is as much about understanding how information systems are used as applying technical knowledge related to computer hardware or software. | ||
| - | Types of ICT technical support | + | ==== Types of ICT technical support |
| - | Computer networks - installing, configuring and maintaining computers in large organisations | + | Computer networks - installing, configuring and maintaining computers in client |
| Desktop support - providing direct user assistance | Desktop support - providing direct user assistance | ||
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| Managing hosting services - ensuring clients websites and applications stay up and running and offering technical support. | Managing hosting services - ensuring clients websites and applications stay up and running and offering technical support. | ||
| - | **Responsibilities** | + | ==== Responsibilities |
| Individual tasks vary depending on the type of technical support you are providing, but in general, you'll need to: | Individual tasks vary depending on the type of technical support you are providing, but in general, you'll need to: | ||
| Line 35: | Line 76: | ||
| troubleshoot system and network problems, diagnosing and solving hardware or software faults | troubleshoot system and network problems, diagnosing and solving hardware or software faults | ||
| - | replace parts as required | + | replace parts as required provide support, including procedural documentation and relevant reports |
| - | + | ||
| - | provide support, including procedural documentation and relevant reports | + | |
| follow diagrams and written instructions to repair a fault or set up a system | follow diagrams and written instructions to repair a fault or set up a system | ||
| - | support the roll-out of new applications | + | support the roll-out of new applications set up new users' accounts and profiles and deal with password issues respond within agreed time limits to call-outs work continuously on a task until completion (or referral to third parties, if appropriate) |
| - | + | ||
| - | set up new users' accounts and profiles and deal with password issues | + | |
| - | + | ||
| - | respond within agreed time limits to call-outs | + | |
| - | + | ||
| - | work continuously on a task until completion (or referral to third parties, if appropriate) | + | |
| - | + | ||
| - | prioritise | + | |
| - | rapidly | + | establish a good working relationship with customers and other professionals, |
| test and evaluate new technology | test and evaluate new technology | ||
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| conduct electrical safety checks on computer equipment. | conduct electrical safety checks on computer equipment. | ||
| - | **Salary** | + | ==== Salary |
| - | Karachi salary : PKR 63,000 per month. | + | Karachi salary : PKR 50,000 per month. |
| The salaries for ICT support work vary greatly depending on the level of the job, and previous experience. | The salaries for ICT support work vary greatly depending on the level of the job, and previous experience. | ||
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| The salary figure is intended as a guide only. | The salary figure is intended as a guide only. | ||
| - | **Working hours** | + | ==== Working hours ==== |
| Due to the nature of the work, you may be expected to work shifts or be on call and it may be necessary to work extra hours to finish a job. | Due to the nature of the work, you may be expected to work shifts or be on call and it may be necessary to work extra hours to finish a job. | ||
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| Opportunities for part-time might be possible given the working hours in many of our clients. | Opportunities for part-time might be possible given the working hours in many of our clients. | ||
| - | **What to expect** | + | ==== What to expect |
| There is often a pressure to work as fast as possible to deal with problems and achieve immediate results in all situations, either to ensure the minimum loss of manufacturing or customer-contact time or to enable members of staff to use their computer again. | There is often a pressure to work as fast as possible to deal with problems and achieve immediate results in all situations, either to ensure the minimum loss of manufacturing or customer-contact time or to enable members of staff to use their computer again. | ||
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| - | **Qualifications** | + | ==== Qualifications |
| Knowledge of the following subjects is preferred. | Knowledge of the following subjects is preferred. | ||
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| - | **Skills preferred** | + | ==== Skills preferred |
| the ability to think logically | the ability to think logically | ||
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| a strong customer focus | a strong customer focus | ||
| - | the ability to prioritise | + | the ability to prioritize |
| attention to detail. | attention to detail. | ||
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atrc_website/hr_tech_support_wanted.1668624643.txt.gz · Last modified: 2022/11/16 23:50 by wikiadmin