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--- business:muftasoft:jobs:job_descriptions [2023/09/10 12:18] – wikiadmin
+++ business:muftasoft:jobs:job_descriptions [2023/09/10 12:44] – wikiadmin
@@ Line 1: / Line 1: @@
-In a remote tech support company based in Karachi that serves customers worldwide, you'll need a variety of skilled professionals to provide excellent service. Here are some key job descriptions for positions you might consider:
+====== Remote tech support company job descriptions : ======
-**1. Technical Support Specialist:**
+{{:atrc_website:muftasoft_logo_hires_13_oct_2018-1.jpg?400|}}
+**1. Hacker :**
+   - Come up with solutions to issues.
+   - Develop strategies for the business.
+**2. Technical Support Specialist:**
    - Provide remote technical assistance to customers via phone, chat, or email.
    - Troubleshoot hardware and software issues, diagnose problems, and offer solutions.
@@ Line 8: / Line 16: @@
    - Collaborate with other team members for complex issues.
-**2. Customer Support Representative:**
+**3. Customer Support Representative:**
    - Handle customer inquiries and issues through various communication channels.
    - Provide prompt and courteous responses to customer queries.
@@ Line 15: / Line 24: @@
    - Maintain a high level of customer satisfaction through exceptional service.
-**3. Network Administrator:**
+**4. Network Administrator:**
    - Maintain the reliability and availability of the network.
-**4. System Administrator:**
+**5. System Administrator:**
    - Responsible for availability and reliability of the systems.
-**5. Quality Assurance Analyst:**
+**6. Quality Assurance Analyst:**
    - Develop and maintain quality assurance standards and procedures.
    - Review and evaluate support interactions to ensure service quality.
@@ Line 27: / Line 36: @@
    - Identify areas for improvement in support processes.
-**6. Sales and Marketing Specialist:**
+**7. Sales and Marketing Specialist:**
    - Conduct market research to identify customer needs and preferences.
    - Develop and execute marketing strategies to attract new customers.
@@ Line 34: / Line 43: @@
    - Monitor and analyze marketing campaign performance.
-**7. Trainer:**
+**8. Trainer:**
    - Develop training programs for support staff and customers.
    - Conduct training sessions on new technologies and services.
@@ Line 40: / Line 49: @@
    - Assess the effectiveness of training programs and make improvements.
-**8. Remote Desktop Support Technician:**
+**9. Remote Desktop Support Technician:**
    - Provide remote desktop support to resolve user-specific issues.
    - Assist with software installations, updates, and configurations.
@@ Line 46: / Line 55: @@
    - Provide step-by-step guidance to customers for problem resolution.
-**9. Data Analyst:**
+**10. Data Analyst:**
    - Collect and analyze customer support data to identify trends and insights.
    - Generate reports and dashboards to measure support team performance.
    - Recommend improvements and optimizations based on data analysis.
+**11. Manager:**
+   - Report to owners about the business KPIs.
+   - Maintain smooth operations of the business.
+   - Resource management. ( People, Intellectual Property, Methods, and all other resources).