ATRC has over a decade of experience in Linux, Unix and Windows based servers and desktops.
Support for Web Development companie who have Linux servers hosted by other companie but need extra support for services not available from the hosting provider.
Automation of administration tasks on your local or third party hosted Linux servers.
Integration of Linux and Windows servers and desktops.
Security checkups for Linux servers.
You can focus on doing your business, and let us take care of the technical issues involved with making sure your servers and desktops stay healthy and secure. Whether it's a one time checkup of your server, or an ongoing plan to keep your system running swiftly and safely, our line of services can help keep the technical side of your business on track.
These services are available on one time, hourly, and monthly and annual rates.
Installation of a supported Linux from CDROM or Network
Configuring a supported Linux distribution for use with compatible hardware.
Configuration of compatible devices.
Configuration of applications for using devices
Removing configured hardware
Recommendations on the packages most important in setting a system up for a specific task or tasks
Assistance with minimizing the installed size of a specific purpose server/workstation
Recommending a partition configuration based on usage
Configuring hard drive partition tables
Creation of file systems and formatting
Assistance with proper package selection for a custom install
Recommendations on the packages most important in setting a system up for a specific task or tasks
Minimizing the size of a specific purpose server/workstation
Configuration of the boot-loader for multiple operating systems
Removal of operating systems from the boot-loader
Removal of the boot-loader from the Master Boot Record
Confiuration of other supported operating systems and applications.
Upgrading via data save, fresh installation, reconfiguration and data restore.
Upgrading via supported Linux distribution upgrade procedure.
Testing to make sure applications and services are operational on new upgraded version.
Configuring a local printer
Changing print options
Troubleshooting Printer problems
Making a local printer accessible on a network
Printing to a network printer
Configuring supported hardware devices for proper operation
Removing unused hardware configurations and modules
Configuration of supported Linux distributions atomatic upgrade procedures.
Registering a system
Updating Profiles
Automating system errata updates
Local X windows configuration
Changing window manager/windowing environments
Completely built LTSP Terminals
Initial assessment of the nature of a problem that may be a defect or bug for supported Linux distributions.
Replicating problems which may be a defect or bug
Informing developers of discovered bugs.
Assistance with working around discovered bugs until a fix is available
Assistance with installation and configuration of the Java Runtime environment.
Verification of proper operation through the use of an ATRC Java test program written in Java.
Identifying if there is a bug in the Java application and getting third party developers to fix the bug.
Configuration of dynamically tunable(sysctl) kernel parameters
Assistance with the installation of errata kernels
Provide commands that can be used to rebuild kernel from source.
Assistance with changing kernel headers to modify default kernel variable values.
ATRC will work with the customer and their application vendor to resolve customer issues.
ATRC will assist the customer in tuning Linux to the customer's and application vendor's specifications
Advice on the creation and applicability of a shell script for a specific system administration issue
Assistance with designing a script with the intent of automating an administration process.
Assistance with troubleshooting a script in order to correct a specific defect
Assistance with the customization of the system initialization scripts to modify startup sequence order, add/remove services, or enable custom settings at boot time
Troubleshooting of specific customized system initialization issues
Developing scripts and administration software for repeated tasks.
Setting up a remote terminal server
Configuring security for terminal services
Running X window applications over a network via a secure shell session
Setting up an FTP server
Setting up virtual FTP sites
Configuring the security policy for a ftp server
Setting up FTP guest access
Enabling Anonymous FTP access
Installation of CD writing software.
Support for ATRC CD Backup software
Regular backups and offsite storage up of customer data.
Restoring hardware, data, softwares and testing of complete customer system in case of any failure.
Remote data backup in over the network.
Configuration of LANs for clients and servers.
Configuration and connectivity testing of supported hetrogeneous clients.
Support for ATRC automated dialup software.
Customer controlled switching from DSL to Dialup.
Working with ISPs to configure the customer Internet connection.
Monitoring of ISP provided Internet connection
Support for satellite connections.
Providing examples for different iptables(kernel 2.6 only) rulesets
Assistance in troubleshooting iptables rulesets for specific issues
Assistance in setting up port forwarding
Assistance in configuring the server to masquerade for a private internal network
Simplified and Automatic Network Address Translation (NAT) for client server via ATRC Software
Simplified and Transparent Proxy for client server via ATRC Software
Simplified and Transparent DNS for client server via ATRC Software
Advice on use of software RAID and which type of RAID to choose
Configuration of Software RAID
Recovering from disk failures
Preparing for disaster recovery
Backups and restoring RAID
Installation IPSec tools and packages shipped with the distribution
Generation of fresh RSA key pair and testing of IPSec install
Assist in adding firewall rules or modify existing ones to work with IPsec
Configuration of IPSec clients for supported operating systems
Advice on potential problems with the review of log files
System monitoring with local and network utilities included with Red Hat Linux such as webalizer or logwatch
Tuning kernel and other system parameters to maximize performance for a specific use or load
Assistance in the configuration of Apache and issues or questions related to the Apache configuration file.
Enable Apache to load Apache specific modules such as php, cgi,and perl
Troubleshooting problems related to the Apache web server
Configuration assistance and advice regarding the use of the kernel HTTP accelerator to serve static web content
Assistance with inserting third-party modules into an Apache configuration
Testing for proper operation of third-party modules. Does not cover problems related to the third party modules themselves
Support for PHP and Oracle OCI
Support for running CGI, PHP and ASP, DotNet and Java Applications on Apache.
Mail Server
Configuration of Sendmail, Postfix, and Qmail.
Setting relay access permissions on the server
Creating aliases and virtual users and domains
Configuring forwarding of remote user mail
Setting up relay access permissions
Configuration of mail server to process mail for multiple domains
Creation of a zone mapping database
Basic customization of mail server and/or Procmail behavior
Troubleshooting specific issues related to the mail server, POP3 or IMAP
Advice and configuration assistance regarding the use of the Procmail mail delivery agent
Assistance with configuring the POP3 or IMAP mail retrieval servers
Assistance with configuring POP3 or IMAP to use TLS or SSL where appropriate
Assistance with configuring user provided/subscribed Black Hole Lists
Support for PostgreSQL MySQL and Oracle
Support for Mandrake and Mandriva automated installations.
Support for RedHat Kickstart
DNS Server
Configuration of caching-only name server
Creation of one domain (Forward and Reverse)
Verification of proper DNS operation
Troubleshooting of errors in zone and configuration files
Conversion of configuration or zones from earlier releases of BIND to a format suitable for BIND 9
Configuring access controls provided by Bind
Samba
Configuration of Samba server
Assistance in setting up share directories
Setting the access permissions for the Samba shares
Sharing previously configured local printers
Configuration of Samba to be able to authenticate using encrypted passwords
Configuring Samba to listen to requests across multiple subnets
Troubleshooting Samba problems
Integration of Samba server into a heterogeneous environment
Advice and configuration assistance with using Samba as a primary domain controller PDC and BDC
Support for getting SAMBA to work under Active Directory.
Automation of Proxy services via ATRC softwares.
Advise with Squid including ACLs
Review of the Squid configuration file
Configuration of Squid to function as a web proxy server for clients
Configuration of Squid to function as a web proxy server for back end web servers
Configuring Squid to function as a transparent proxy (Not applicable to HTTPS)
Support for Anti Advertisement softwares
Support for content filtering softwares.
Configuration of Web based interface for Squid.
Setting up dial-in access to the server using mgetty and associated files
Configuring PPPd to provide PPP network connections to authenticated users over the modem
Troubleshooting of problems related to dial-in servers and PPP
Configuration of Direct TTY Terminal for administration.
Installation of NFS, portmapper and associated utilities
Creation of exportable share directories
Configuration of shared directory permissions
Configuring and mounting parameters of only Linux clients
Using TCP wrappers to control access to the portmapper
Using the exports file to control client access to NFS server
Troubleshooting NFS client and server issues on Linux
Advice regarding customized exports file to control client access to NFS server
Advice creating automounter map files for clients using either Am-utils or Autofs
Troubleshooting issues related to the use of automounter
Support for NFS Client and Server in Services for Unix (SFU)
Configuration of the DHCP server to dynamically assign IP addresses and other network information to client computers on a LAN
Assigning IP addresses to computers based on MAC addresses
Binding DHCPD to specific network adapters
DHCP client configuration for supported operating systems.
DHCP for LTSP.
Configuration of a login manager to serve X sessions to remote workstations
Configuring Linux client machines to use a remote X server
Troubleshooting issues with an X terminal server
X Terminals for LTSP.
X window system
Window managers
Gnome
KDE
GUI editors, Nautilus, web browsers, X customization and KDE applications
OpenOffice support and Training
Training and support for user migrating from Windows to Linux.
X window system
Window managers
Gnome
KDE
GUI editors, Nautilus, web browsers, X customization and KDE applications
OpenOffice support and Training
Training and support for user migrating from Windows to Linux.
Support for other file systems.
Mounting of VFAT, NTFS, DOS for Linux
Mounting of ext2 in Windows.
Remote Desktop Protocol for Windows Terminal services.
Configuration of Windows Terminal Services Client for Linux
This service provides a quick "sanity check" of your server to ensure optimal performance and health. It includes assessment of the following:
CPU Utilization
Memory (RAM) Utilization
Disk (HD) Utilization
Network Interface health
This service augments the Spot Check service to include a review of the system and application logs. This allows for a more detailed assessment of the health of various applications on the machine such as a web server, mail server, database, or other critital applications. In addition to the assessments included in the Spot Check service, log reviews address the following:
Application errors
Intrusion Attempts
Undeliverable mail
Corrupted DB tables
More... depending on configured applications
This service helps keep your server up to date and free from critical security vulnerabilities. This is most effective if perfomed on a scheduled basis in combination with the Spot Check & Logs service. We will conduct a review of your system and provide the following:
Updating outdated packages
Addressing known security vulnerabilities
Configuration changes per your request
Advice about insecure configurations or usage
This service provides a secure offsite backup service to allow for recovery should your server ever experience a serious failure or natural disaster. Backups are burned to optical media on the customer's site and also remotely at ATRC. The backups are restored in case of system crashes.
Scheduled backups of critical OS and application data
On-server encryption of the backup
Automated transfer to ATRC's backup servers
Rotated burning of backups to CD/DVD-RW