Support features

Installation

This covers all the aspects involved with installing PC Linux onto your computer. Canonical will support various installation methods, setting up your hardware and loading PC Linux correctly. The specific categories are as follows:

CD-ROM installation	Installing PC Linux from a CDROM.
Hardware compatibility	Assessing hardware compatibility with PC Linux. Configuring PC Linux to use the system's hardware. Optimising PC Linux for Compatible hardware. Configuration of supported peripherals.
Application selection	Recommendation on the specific packages to install for a particular use.
Graphical desktop	Installing and configuring X and the graphical desktop. Configuring new monitors or peripherals. Optimising X dual monitors. X server and graphical desktop problem solving.
System booting	Setting up system to boot PC Linux by default. Installation of MS Windows before PC Linux to allow multiboot.

Advanced file-system setup	Recommending a specific partitioning scheme depending on the systems tasks. Creating and formatting file systems so that they can be used by PC Linux.

Applications

This covers the various programs that are supported as part of the service. Canonical will help you to install, configure and use the various applications. The major categories are:

Category	Description
Desktop environment	Configuring desktop preferences. Customising desktop look and feel. Managing files and folders. Adding and removing applications launchers or menu items. Browsing network shares.
Web browser	Using and configuring the web browser. Installing common plugins from PC Linux repositories such as Flash. Configuring the browser for live bookmarks.
Email	Configuring the default email clients. Sending and receiving email. Setting up email filtering and anti-spam.
Movies and music	Using and configuring music and video players. Installing proprietary commercially supported codecs. Troubleshooting and resolving multimedia problems.
Digital pictures	Setting up cameras for use with PC Linux. Configuring applications to import images. Creating and editing photo albums. Publishing albums on the Internet. Debugging and resolving issues.
Office applications	Creating word processed documents, spreadsheets or presentations. Configuring the office applications. Basic templates and inserting multimedia content. Troubleshooting and resolving application issues. Does not include advanced usage such programming macros .
Games	Using default desktop games. Installing games from PC Linux repositories. Debugging issues with games.
Education	Installing specific education applications and games. Configuring education applications for children's use. Configuring the desktop environment for particular age groups.
Certified applications	Installation applications distributed through the partner repository. Debugging issues that are caused by PC Linux.
Digital art	Installing digital art and graphics applications. Configuring and using application functionality. Debugging issues with graphical applications.
Messaging	Installing instant messaging, Internet voice and video conferencing. Configuring for compatible and supported service providers. Troubleshooting and resolving application issues.
Desktop publishing	Installing and configuring desktop publishing. Using basic templates and inserting multimedia content. Printing created documents.
Personal accounting	Installing and setting up the personal accounting application. Integrating with supported electronic banking accounts. Troubleshooting and resolving application issues.

Configuration

Configuration covers the general configuration, management and maintenance activities that are needed to keep your PC Linux system running smoothly. The major categories of support covered are set out below:

Wireless Internet	Wireless hardware driver detection and configuration. Wireless networking setup. Internet configuration and access. Wireless roaming setup and configuration. Troubleshooting and resolving networking or Internet access problems.
Sound	Configuring sound to work with detected sound card. Sound configuration for specific applications. Debugging and resolving sound issues.
Graphics	Installing software drivers for the graphical PC Linux desktop. Installing third-party proprietary software drivers for advanced video effects where PC Linux recommends it. Configuring the graphics or monitor setup for advanced video effects. Configuring and optimising the graphics setup for dual-monitors.
Printers	Installing a compatible serial or USB printer. Configuring to print to a network printer. Configuring PC Linux printing options. Resolving printer problems such as driver configuration.
System support	Configuring PC Linux system components. Common configuration such as user and group management. Optimising performance of PC Linux. Problem identification, assessment and bug reporting. Providing a work-around or complete resolution.
Backup	Installing an appropriate backup application. Configuring and deploying a backup system. Restoring from backups previously taken. Troubleshooting and resolving backup or restore problems.
Updates and upgrades	Installing security or critical fix updates. Undertaking upgrades between PC Linux releases. Troubleshooting and resolving update problems.
Hardware management	Configuring Certified and Compatible systems, devices and peripherals. Removing hardware and reconfiguring PC Linux. Optimising PC Linux performance with specific hardware. Debugging and resolving hardware issues.
Desktop security	Installing the appropriate firewalling application and kernel support. Configuring the firewall to protect and alert against external intrusion. Checking for compromise and recovering the system from backup following a security breach.