Installation of any ATRC Supported distribution

  Compatibility with client hardware.

  Recommendations for replacing hardware to meet compatibility requirements.

  Supply of compatible hardware based on customer's requirements.

  Buying from ATRC is an option. Not a support requirement.

  Configuration of all compatible drivers.

  Installation of all packages which are in the distribution.

  Support for softwares not included in the distribution is charged separately.

  Recommending a partition configuration based on usage Configuring hard drive partition tables

  Creation of file systems and formatting

  Configuration of the boot-loader for multiple operating systems

  This support does not cover configuration of other operating systems than the linux distribution being installed by ATRC.

  ATRC does not guarantee the operation of other operating systems.

  Cost of installation of other operating systems is charged separately depending on the Operating systems selected.

  Not all combinations are supportable.

  All data needs to be backed prior to ATRC installing the multi boot system, because the modification of partition tables can cause a need to reinstall the whole harddisk.

  Backing up the data is not included in this support contract.

  The support contract covers this as a one time installation.

  In case of a server crash, the cost of installing the Linux partitions is included but the other operating systems are charged separately.

  Configuring a local printer

  Configuring a Windows Printer

  Configuring a remote unix printer

  Changing print options

  Troubleshooting Printer problems

  Making a local printer accessible on a network

  Printing to a network printer

  Backing up client configurations to ATRC

  Proving updates for installed softwares

  Local X windows configuration

  Gnome and KDE window managers are supported.

  Customization of menus and support for other window managers is charged separately.

  Initial assessment of the nature of a problem that may be a defect or bug

  Replicating problems which may be a defect or bug

  Informing open source developers of discovered problems.

  Assistance with working around discovered bugs until a fix is available

  Installing the fixes as soon they become available.

  Advice on the creation and applicability of a bash script for a specific system administration issue

  Assistance with designing a bash script with the intent of automating an administration process.

  Assistance with troubleshooting a bash script in order to correct a specific defect

  Assistance with the customization of the system initialization scripts to modify startup sequence order, add/remove services, or enable custom settings at boot time Troubleshooting of specific customized system initialization issues

  This support is designed to assist a system administrator with designing and writing a Bash script.

  The Bash script needs to be written by the System Administrator.

  Development of customized Bash scripts is charged separately.

  Setting up an FTP server

  Configuring the security policy for a ftp server

  Setting up FTP user access