Muftasoft TM

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====== Members / Co-founders / Entrepreneurs Wanted / Partners ======

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[[atrc_website:atrc_videos|ATRC Videos]]

This is not a job offer. If you are looking for a job, please ignore this message.

ATRC is sort of an incubator which has many projects. 

Projects can get converted to companies. 

Projects can have multiple products, services, trademarks and brands.

We are expanding our projects and companies. 

We are looking for business partners who can work for shares in the projects and/or companies.

If you are interested in doing a business and think you might be a good fit in one of our projects or companies, then do contact us. 


===== Expectations and Responsibilities =====

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Self regulation 

A member will work with other members to own the business and the results. 

A member shall get shares for their contribution of resource to the project. 

Members can sell their shares.


===== Our Preferences =====

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We are looking for people who are good fit in our culture and way of doing business. 

Attitude towards life and business. 

Personal values and how they match our other members. 

Understanding of the mission and vision and compatibility to it. 


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====== EXCITED TO FIND NEW BUSINESS PARTNERS ======

Boost your business

Take advantage of today’s skyrocketing demand for ICT solutions to boost your business with our cutting-edge products!

New partners worldwide

We are finding new partners all around the world and empowering them with our state-of-the-art tools.

We help you succeed

The role our partners play is crucial for us and we are dedicated to helping you succeed. 

Whether you are a consultancy, a factory, retailer, distributor or a service provider, we have the experience to make it work in most cases.

**HOW WE CAN HELP BOOST YOUR BUSINESS:**

Top products covering any testing your clients might need.

A vast amount of references and support to build upon.

Flexible made-to-measure changes and development of anything you may need to succeed.

Possible to use a white-label solution.

Case studies, validation studies and all the arguments you need to convince your clients.

A fair share of the profit for both parties.

And of course, the cooperation goes both ways – we might be interested in offering your services to our clients.

What would our partnership look like?

There are lots of options how to work together, as there is a great variety among our clients. We will strive to find you one that fits you.

You can also freely determine what would be the cost that you would like to sell our products for – we are willing to fully trust you with this. 

You are the experts on your market.

**The types of partners which are possible. But not limited to.** 

Equity partners. These come with resources. 

Product partners. These help develop and improve products. 

Executives. These are partners with resource management responsibilities.

Department managers. Like marketing, operations, compliance, board of directors, vendors, consultants, legal, accountants. 

Others : Tell us your strengths and what you bring to the table which you think can benefit our businesses. 

**Location :** 

Priority 1 : Karachi. 

Priority 2 : Anywhere in Pakistan

Priority 3 : Remote work : Anywhere in the world. 

**Marketing and support partner description**

The Partner acts as the primary interface between Muftasoft and customers. 

The partner will be responsible for providing support via inbound phone and email contacts and video conferencing.

This role requires timely and accurate operational assistance to customers. 

The successful candidate has an immediate, distinct effect on the experience of our customers, making a strong record of customer focus a high standard for the role. 

A Partner is expected to take phone and email contacts to assist customers in addressing chronic system issues, provide process improvements, develop internal documentation, all while adhering to service level agreements for phone and/or email cases.

**Summary of Responsibilities:**

Maintaining a positive, empathetic, and professional attitude toward customers at all times.

Ability to be on phone calls for entirety of shift while providing accurate, satisfactory answers to their queries and concerns.

Able to adhere to a strict and specific Attendance policy and work schedule, as the customer experience is directly impacted by the partner's availability.

Demonstrates effective, clear and professional written and oral communication.

Maintain acceptable performance metrics for quality, productivity and first contact resolution.

Guide callers through troubleshooting, navigating the company site or using the products or services.

Provides prompt and efficient service to Muftasoft customers including the appropriate escalation of customers’ issues.

Maintains a positive and professional demeanor always portraying the company in a positive light and effectively managing difficult issues.

Demonstrates excellent time-management skills while using departmental resources, policies and procedures.

Contributes to a positive work environment and proactively aids teammates with difficult contacts as needed.

Liaise with other departments as required to resolve Seller’s issues and questions.


**Basic Qualifications**

Language: Fluent English, Urdu. Other languages are a plus. 

6+ months experience within a customer service/contact center environment.

Demonstrated desire to expand skills into new areas.

Technical (Computers & Internet) savvy is required. Desired skill-sets include Libre Office Application, Mozilla Firefox.


[[http://atrc.net.pk/products/training/ocdl/ttc%20muftasoft%20open%20computer%20driving%20license%20ocdl%204%20april%202020-1.pdf|
OCDL training and certifications shall be provided to all partners.]]


Business acumen in areas of e-commerce and retail is advantageous.

Process improvement awareness and experience.

Enthusiasm and strong self-motivation.

Strong prioritization and time management skills, with a high degree of flexibility.

Ability to embrace constant change with flexibility and good grace.

Demonstrate appropriate sense of urgency and adaptability in response to changing business needs

Demonstrates effective communication, composure, and professional attitude

Must have (or be able to obtain) high speed internet with up to 5Mb download and 1Mb upload (must be installed before you can start)

Must have a separate ways of communication in case of emergency and/or system issues (Example: personal cell phone or landline)

Must be willing to adhere and uphold Muftasoft’s policy on confidentiality


**Preferred Qualifications**

Exemplary performance record, particularly with regard to quality & productivity.

Desired skill-sets include Libre Office Application, Mozilla Firefox.

We are committed to a diverse and inclusive workplace. 

We are an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, disability, or age.



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====== Management Consultancies wanted as partners ======

We are looking to partner with management consultancies to offer enterprise softwares. 

These softwares include ERP CRM HRM and PM type applications. 

If you are a management consultancy that wants to partner with other companies to expand the service and product offering portfolios. Then do contact us. 

[[atrc_website:contact|Contact Information]]    
    
    
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If you are a management consultancy that is looking to expand your software offerings to include enterprise solutions like ERP, CRM, HRM, and PM systems? We might be a great partnering opportunity. 

As experienced analysts, designers and implementers, we understand the challenges businesses face when implementing complex software systems. That's why we work closely with our clients to develop customized solutions that meet their unique needs and goals.

By partnering with us, you'll gain access to a team of experts who can help you sell high ROI projects related to implementing enterprise software solutions. We'll provide you with the training, support, and resources you need to succeed, including marketing materials, technical support, and ongoing consulting services.

Our approach is collaborative and results-driven. We work with you every step of the way to ensure that your clients are getting the best possible software solutions for their business needs. Whether you're looking to expand your software offerings or increase your revenue streams, partnering with us is the smart choice.

So if you're ready to take your software business to the next level, contact us today to learn more about our management consultancy services and how we can help you succeed.