[[https://customerthink.com/crm-applications-sales-reps-adoption-the-million-challenge/#comment-1046054|CRM Applications & Sales Reps adoption – The Million $ challenge]]

[[https://customerthink.com/5-customer-experience-strategies-that-will-make-your-business-conversion-friendly/|5 Customer Experience Strategies That Will Make Your Business Conversion Friendly]]


[[https://customerthink.com/2021-customer-experience-trends-and-tactics/|2021 Customer Experience Trends and Tactics]]

[[https://customerthink.com/3-ways-to-obtain-customer-requirements-for-support-no-surveys-required/|3 Ways to Obtain Customer Requirements for Support. No Surveys Required!]]

[[https://customerthink.com/3-unique-methods-to-analyze-your-customer-feedback-today/|3 unique methods to analyze your customer feedback today]]

[[https://customerthink.com/top-5-use-cases-for-delivering-business-value-with-speech-analytics/|Top 5 Use Cases for Delivering Business Value with Speech Analytics]]

[[https://customerthink.com/5-steps-of-design-thinking-for-marketing/|5 Steps of Design Thinking for Marketing]]

[[https://customerthink.com/robotic-process-automation-6-common-misconceptions/#comment-1046074|Robotic Process Automation: 6 common misconceptions]]


[[https://customerthink.com/how-ikea-and-other-retailers-get-consumers-to-buy-on-brand-purpose-not-just-products/|How IKEA and Other Retailers Get Consumers to Buy on Brand Purpose, Not Just Products]]


[[https://customerthink.com/understanding-the-non-rational-dimensions-of-b2b-buying/|Understanding the “Non-Rational” Dimensions of B2B Buying]]

[[http://cx.rutgers.edu/uploads/2/6/4/0/26404786/customer-experience-at-rutgers-spring-2016.pdf|The Customer Experience Certificate Program at Rutgers]]

[[https://www.business.rutgers.edu/executive-education/customer-centric-management|Mini-MBA: Customer-Centric Management]]

[[https://customerthink.com/4-ways-to-focus-on-the-silent-majority-customers-who-dont-complain/|4 Ways to Focus on the Silent Majority — Customers Who Don’t Complain]]

[[https://testbacblog.files.wordpress.com/2019/06/click-here-to-access-customerthink-10-big-ideas-customer-experience-success-paper.pdf|Customer Experience Success - 10 Big ideas]]