====== ICT Tech Support people wanted ====== **Job description** As an ICT technical support officer you shall monitor and maintain the computer systems and networks for multiple client organisations. As an ICT technical support officer, you'll install and configure computer systems, diagnose hardware and software faults and solve technical and application problems, either over the phone or in person. The work is as much about understanding how information systems are used as applying technical knowledge related to computer hardware or software. **Types of ICT technical support tasks** Computer networks - installing, configuring and maintaining computers in client organisations Desktop support - providing direct user assistance Vertical software applications - learning and working with software applications which we support. Training shall be provided. Don't worry. Managing hosting services - ensuring clients websites and applications stay up and running and offering technical support. **Responsibilities** Individual tasks vary depending on the type of technical support you are providing, but in general, you'll need to: keep computer systems running smoothly and ensure users get the maximum benefit from them install and configure computer hardware operating systems and applications monitor and maintain computer systems and networks talk staff or clients through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues troubleshoot system and network problems, diagnosing and solving hardware or software faults replace parts as required provide support, including procedural documentation and relevant reports follow diagrams and written instructions to repair a fault or set up a system support the roll-out of new applications set up new users' accounts and profiles and deal with password issues respond within agreed time limits to call-outs work continuously on a task until completion (or referral to third parties, if appropriate) prioritise and manage many open cases at one time rapidly establish a good working relationship with customers and other professionals, such as software developers test and evaluate new technology conduct electrical safety checks on computer equipment. **Salary** Karachi salary : PKR 63,000 per month. The salaries for ICT support work vary greatly depending on the level of the job, and previous experience. The salary figure is intended as a guide only. **Working hours** Due to the nature of the work, you may be expected to work shifts or be on call and it may be necessary to work extra hours to finish a job. Opportunities for part-time might be possible given the working hours in many of our clients. **What to expect** There is often a pressure to work as fast as possible to deal with problems and achieve immediate results in all situations, either to ensure the minimum loss of manufacturing or customer-contact time or to enable members of staff to use their computer again. Considerable client contact is required. If you have responsibility for hardware or networks, you may have to lift and carry equipment and stretch to access items in awkward places. **Qualifications** Knowledge of the following subjects is preferred. business information technology business systems engineering computer networking and hardware computer science computer software development information technology internet engineering software engineering. **Skills preferred** the ability to think logically a good memory of how software and operating systems work excellent listening and questioning skills, combined with the ability to interact confidently with clients to establish what the problem is and explain the solution the ability to work well in a team problem-solving skills a strong customer focus the ability to prioritize your workload attention to detail.