products:ict:servers:server_support
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| products:ict:servers:server_support [2024/01/14 18:52] – created wikiadmin | products:ict:servers:server_support [2024/01/14 18:55] (current) – wikiadmin | ||
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| - | | + | Installation of any ATRC Supported distribution |
| - | | + | Compatibility with client hardware. |
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| - | | + | Recommendations for replacing hardware to meet compatibility requirements. |
| - | | + | Supply of compatible hardware based on customer' |
| - | | + | Buying from ATRC is an option. Not a support requirement. |
| - | | + | Configuration of all compatible drivers. |
| - | | + | Installation of all packages which are in the distribution. |
| - | | + | Support for softwares not included in the distribution is charged separately. |
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| - | | + | Recommending a partition configuration based on usage Configuring hard drive partition tables |
| - | | + | Creation of file systems and formatting |
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| - | | + | Configuration of the boot-loader for multiple operating systems |
| - | | + | This support does not cover configuration of other operating systems than the linux distribution being installed by ATRC. |
| - | | + | ATRC does not guarantee the operation of other operating systems. |
| - | | + | Cost of installation of other operating systems is charged separately depending on the Operating systems selected. |
| - | | + | Not all combinations are supportable. |
| - | | + | All data needs to be backed prior to ATRC installing the multi boot system, because the modification of partition tables can cause a need to reinstall the whole harddisk. |
| - | | + | Backing up the data is not included in this support contract. |
| - | | + | The support contract covers this as a one time installation. |
| - | | + | In case of a server crash, the cost of installing the Linux partitions is included but the other operating systems are charged separately. |
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| - | | + | Configuring a local printer |
| - | | + | Configuring a Windows Printer |
| - | | + | Configuring a remote unix printer |
| - | | + | Changing print options |
| - | | + | Troubleshooting Printer problems |
| - | | + | Making a local printer accessible on a network |
| - | | + | Printing to a network printer |
| ===== ATRC Technical Support ===== | ===== ATRC Technical Support ===== | ||
| + | Backing up client configurations to ATRC | ||
| - | Backing up client configurations to ATRC | + | Proving updates for installed softwares |
| - | + | ||
| - | | + | |
| ===== Xwindows Configuration ===== | ===== Xwindows Configuration ===== | ||
| + | Local X windows configuration | ||
| - | Local X windows configuration | + | Gnome and KDE window managers are supported. |
| - | Gnome and KDE window managers are supported. | + | Customization of menus and support for other window managers is charged separately. |
| - | + | ||
| - | | + | |
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| ===== For all Open Source softwares installed by ATRC ===== | ===== For all Open Source softwares installed by ATRC ===== | ||
| + | Initial assessment of the nature of a problem that may be a defect or bug | ||
| + | Replicating problems which may be a defect or bug | ||
| - | Initial assessment of the nature of a problem that may be a defect or bug | + | Informing open source developers of discovered problems. |
| - | + | ||
| - | Replicating problems which may be a defect or bug | + | |
| - | + | ||
| - | | + | |
| - | | + | Assistance with working around discovered bugs until a fix is available |
| - | | + | Installing the fixes as soon they become available. |
| ===== Bash Scripting ===== | ===== Bash Scripting ===== | ||
| - | | + | Advice on the creation and applicability of a bash script for a specific system administration issue |
| - | | + | Assistance with designing a bash script with the intent of automating an administration process. |
| - | | + | Assistance with troubleshooting a bash script in order to correct a specific defect |
| - | | + | Assistance with the customization of the system initialization scripts to modify startup sequence order, add/remove services, or enable custom settings at boot time Troubleshooting of specific customized system initialization issues |
| - | | + | This support is designed to assist a system administrator with designing and writing a Bash script. |
| - | | + | The Bash script needs to be written by the System Administrator. |
| - | | + | Development of customized Bash scripts is charged separately. |
| ===== FTP Server ===== | ===== FTP Server ===== | ||
| - | | + | Setting up an FTP server |
| - | | + | Configuring the security policy for a ftp server |
| - | | + | Setting up FTP user access |
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products/ict/servers/server_support.1705240377.txt.gz · Last modified: 2024/01/14 18:52 by wikiadmin